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Hand holding a phone with Virtual Shopping on screen
Hand holding a phone with Virtual Shopping on screen

Virtual Shopping

Create online experiences that convert.

Ditch the ineffective chatbots. Empower in-store associates and influencers to create engaging content while assisting shoppers with product advice, inspiration and more.

The world's biggest brands use Virtual Shopping to help shoppers discover what they love and buy with confidence.

Chloe logo
Mecca Logo
Levis logo
rag & bone logo
Accent Group Logo

Make buying online easier.

It's time to get personal. Help shoppers get the in-store experience online with interactive Virtual Shopping.

Add the human touch

Ineffective chatbots just don’t cut it anymore. Bring the personal touch of real human interactions to your online store.

Create an experience

Build a bespoke e-commerce journey for your online shoppers to help them discover and buy products they love.

Supercharge conversion

Showcase your products like never before. Promote new drops and help people shop with confidence and ease.

Connect shoppers and experts in a social way
Connect shoppers and experts in a social way
Connect shoppers and experts in a social way.

Connect online shoppers with in-store experts for advice and inspiration via messaging and video calling. Create shoppable content everywhere your customers are with pre-recorded video.

Keep them coming back with clienteling
Keep them coming back with clienteling
Keep them coming back with clienteling.

Stay in touch via text and email, and empower your team by building their contact list of opted-in customers. No matter how people connect with you, have one central inbox for every interaction so you can better know your customers and keep them coming back again and again.

Shoppable content wherever your customers are
Shoppable content wherever your customers are
Shoppable content wherever your customers are.

Shoppers can engage with your content within the Klarna app. Go live or pre-record to maximize reach.

rag & bone logo over an orange jacket
It's time to get personal.

rag & bone took personal shopping virtual. Through text, chat, and video, online shoppers seeking style advice and inspiration can immediately connect with one of the hundreds of in-store stylists at the tap of a button.

"We went on to exceed our initial business case and delivered six-figure sales in the first 12 weeks. We are now rolling out virtual shopping to our entire store network so even more online customers can get the experience of our stores - in whatever way they choose to shop."

- Aaron Detrick, VP Digital, rag & bone

How it works.

Static images and ineffective chatbots just don’t cut it anymore. To meet shoppers' expectations, you need to get personal with advice, inspiration and shoppable content.

Advice when they need it
Advice when they need it

Let shoppers build their own bespoke online experience and tell you when they need help, just like shopping in real life. When they want to talk with an associate, one appears right away.

A personalized experience
A personalized experience

Shoppers engage with your experts to get personalized advice and product recommendations. Showcase your products like never before and help shoppers buy with confidence and ease.

Continue the conversation
Continue the conversation

Build a central database of customer details owned by you and integrated with your core systems. Turn one-time shoppers into lifetime customers and forge lasting relationships with personalized communications and knowledge.

Sound interesting?

Image showing 25% conversion rate and 77% average order value
"The perfect hybrid between the convenience of home shopping and the in-store experience."

Anabel Kindersley, Co-Owner, Neal’s Yard Remedies

Virtual Shopping in action.

Virtual Shopping in action. See the impact Virtual shopping is having with the world's top brands.

Accent Group
Accent Group helps shoppers find the perfect fit with Virtual Shopping.

With Virtual Shopping, store teams across Accent Group's portfolio are bringing this experience and their product expertise from the showroom floor into the homes of online shoppers for the first time.

Harvey Nichols
Harvey Nichols is making online shopping personal with Virtual shopping.

Harvey Nichols has expanded the influence of its expert stylists beyond the four walls of the store for the first time, offering a personal shopping experience to online...

Three UK
Three partners with Klarna to launch 
Three Store Now.

Three Store Now is delivering the in-store experience to online customers through the power of virtual shopping.

rag & bone
rag & bone helps online shoppers find the perfect fit with Virtual Shopping.

"We exceeded our initial business case and delivered six-figure sales in the first 12 weeks..."

Herman Miller
Herman Miller extends high-touch service to online shoppers with Virtual Shopping.

"We're incredibly proud of the experience that shoppers get when they come into a studio, and now we'll be able to extend that to our largest audience - visitors to our..."

Credo beauty
Credo helps online shoppers find clean beauty virtually with Virtual Shopping.

With nearly 80,000 chats initiated between February 2019 and January 2021, Credo's online sales now convert at over 25%, with an average order value of $117...

Working with everyone you know.

Add the power of virtual shopping to your online store, compatible with the major e-commerce platforms. On Shopify? You can start your virtual shopping journey from the Shopify app store with our quick and simple integration. Seamlessly meet customers on whatever communications platforms they prefer and keep the conversation going from Facebook Messenger, and Google Business Messages.

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ShopifyPlus logo
Shopify logo

Ready to supercharge sales and create a bespoke online shopping experience?

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