How do I report a return or problem with my purchase through Klarna?

It’s easy to report a problem! Log in to your Klarna account and select the purchase you wish to dispute from the “Shopping” tab. Now choose to “report a return” or “report a problem” and follow the instructions on the screen.

Reporting a problem in the app/website will temporarily pause your instalment, so you have some time to contact the store and find a solution with them. If a solution isn’t found, our customer service team will reach out to you and assist you! Keep an eye on your inbox.

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