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How do I return an order?

Returns are subject to the store’s return policy. To make a return, please contact the store where you made your purchase and be sure to read their return policy. Contact the store if anything about their return policy is unclear to you before sending back the goods. Follow these steps to make us aware that you’ve returned your order:

  • Select the ‘Spending’ tab in the Klarna app or the Klarna website.
  • Click on the purchase you’ve returned and scroll to the bottom of that page
  • Choose ‘Report return’ and follow the instructions in the app (or on the webpage)

Completing these actions will allow us to pause upcoming payments for this order until the store has processed the return. We will reach out to you if the statement remains unchanged for 3 to 4 weeks.

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