In a measure to prevent our customers being the victims of fraudulent activity, we have disabled the ability to complete a name change via the Klarna App or website. If you wish to change your registered name then please contact our customer service team here or through the chat feature on our app.
Please have a valid form of identification on hand because you will be asked to provide proof of identity before a name change can be actioned. Accepted forms of identification would include: Passport, Drivers Licence, or Medicare card.
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We have temporarily reduced our chat opening hours to 9 am - 6 pm AEST. We are working hard to resume to 24/7 availability.