I have not yet received my order. What should I do?

If your order did not arrive on the expected date, then please contact the store from which you made your purchase for tracking information. You can inform us that you haven’t received your order with the following steps. Select the ‘Spending’ tab in the Klarna app, or visit our website here. Click on the purchase you haven’t received and scroll to the bottom of that page. Next choose ‘Report a problem’ and follow the instructions in the app/website. By doing this we will pause upcoming payments for this order so you can contact the store for more information. Once you receive your purchase you can follow these same steps to resume the payment plan.

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