Our terms and conditions are changing, click here to view them.

To learn more about orders impacted by the COVID-19 outbreak click here.

I need to make a return but I’m unable to go to the post office. What do I do?

Please reach out to the merchant to find a solution that suits you. Once you have done this, make sure you report the return in the Klarna app or through our website here, so we can pause your payment until the merchant confirms they have the return. In order to do so, find the impacted order and select “Report a return”.

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