I returned my purchase, what happens next?
The first step would be to make sure you’ve informed us about making a return. You can do this by completing the following steps. Select the ‘Spending’ tab in the Klarna app or on the Klarna website. Click on the purchase you’ve returned and scroll to the bottom of that page. Next, choose ‘Report return’ and follow the instructions in the app. By doing this we will pause upcoming payments for the returned order.
We will process the return on your instalment plan once the store has confirmed they’ve received your return and has refunded Klarna.
If the store you purchased from issues a return credit for the full purchase amount, any payments already made will be refunded to your original payment method and your remaining payments will be cancelled. If the store credits less than the full purchase amount, the order balance will be updated. If the return credit causes the order to be overpaid, the overpaid amount will be automatically refunded to your original payment method. Otherwise, your upcoming payments will continue to be collected until the remaining balance is paid off. You can check the status of return credits and refunds anytime by logging in online or in the Klarna app or website.
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