I’ve made a purchase but I’m no longer able to receive my delivery and want to cancel the order. What do I do?

Please reach out to the merchant to find a solution. Even if the order has already been shipped, please make sure you report in the Klarna app that you did not receive your goods so that we can pause your payment while the merchant confirms they have received the return. In order to do so, find the impacted order and select “Report a problem” and follow the instructions on the screen.

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