I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What do I do?

In order to take necessary precautions for the evolving COVID-19 pandemic, some merchants are cancelling certain services that you may have purchased. Please reach out directly to the merchant to inquire about the status of your event or in the case of travel to inquire about the status of the booking. More information on how to file a claim for physical goods not received can be found in Klarna’s buyers protection policy here.

If you do not receive your goods and need to pause your statement you can do so in our app. Log in to your Klarna account and select the purchase you wish to dispute from the “Shopping” tab. Now choose to “report a problem” and follow the instructions on the screen.

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