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What happens if I get into financial trouble, and can’t handle repayments?

Klarna is absolutely committed to helping you if you find yourself unexpectedly experiencing financial difficulties. If you are in this situation, please contact our customer service team. They are highly skilled and trained to help you with sensitivity, respect and compassion.

The best way to get a fast response is to contact the team via the Chat function in the Klarna app, where response times are generally rapid. However, if you prefer you can also speak with us directly by phoning 1300 000 190. The team will then generally assess your hardship application on the spot.

There is further information on what you can do if you are experiencing hardship on this page.

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