What happens to my statement when I’ve made a return?
The first step would be to make sure you’ve informed us about making a return. You can do this by completing the following steps. Select the ‘Spending’ tab in the Klarna app or on the Klarna website. Click on the purchase you’ve returned and scroll to the bottom of that page. Next choose ‘Report return’ and follow the instructions in the app. By doing this we will pause upcoming payments for the returned order.
We will process the return on your instalment plan once the store has confirmed they’ve received your return and has refunded the One-time card.
If the value of the return is more than the total amount due, then we settle the remaining payments first and refund you any remaining amount. If the value of the return is lower than the total amount due, then we will deduct it equally from any remaining instalments.
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