When will the authorization hold be released?

The pending hold on your card is released when the first payment is charged. Depending on your bank it can take 5 to 7 days for this to be reflected on your bank account.

Good to know:

  • The amount of the authorization hold is restricted from use until the first payment has been charged.
  • Sometimes the pending charge isn’t released at the same speed as the actual charge is processed, appearing as if you were charged twice.

The authorization hold has not been released

Contact your bank or card issuer directly if after 7 days the pending hold has not expired or been released, or if you have questions about their process.

My order was canceled

If your order or One-time card is canceled the authorization hold will expire within 24 hours.

If the status of your canceled order isn’t updated in the app chat with our Customer Service, with your cancellation confirmation to hand.

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