Providing expectation-defying support to meet the needs of our customers.
We solidify Klarna’s smoooth shopping experience.
We know that innovative products and an engaging brand require the constant and consistent support of an organization obsessed with their customers. The Service Delivery competence lives and breathes customer obsession.
Our competence covers a broad range of service needs. We handle escalated customer cases from our 1st line partners. We administrate merchant onboarding and investigate potential fraud. We support internal teams with operational tasks around subjects such as people management, office operations and compliance screening.
We are staffed by diverse people from all backgrounds. Every day we work hard to push the boundaries on our customer service obsession. We are team players, problem solvers and service minded right to the very core.