When Klarna enters a new market, we start off with what we call Partner Success Teams. These teams will be our first Klarnauts on the ground, and together, they set the foundation of our success.
Each new team is cross-functional and consists of a Marketing Manager, Business Developer, Delivery Manager, and Senior Analyst. The members of the team are experienced within their field and have good knowledge of the local market. They work together to gain insights, solve problems and make sure that our merchants have a great experience when implementing our products and solutions. They’re customer-obsessed and constantly find new ways to improve and take Klarna to the next level.