Tips and Tricks
Klarna employee promise
This promise is the value that Klarnauts can expect to take from being a Klarna employee.
What Klarna expects in return for delivering on its employee promise is passion, dedication, loyalty and energy.
Our Promise
- We promise to challenge you.
- We promise to reward you.
- We promise you will own your destiny.
- We promise to invest in you and set you up for success.
- We promise you a diverse set of colleagues all sharing the same passion for what they do, we promise they will inspire and surprise you.
- We promise to be honest and straightforward with you on how you are doing, your strengths and weaknesses.
How we fulfil our part
The job itself! – the ability to excel and impact
Reward & recognition – monetary compensation and other rewards
Development – learning and development opportunities
Workplace experience – work environment, surroundings and services
Community – interpersonal experiences
Productivity – tools, tech support
Well-being – support in non-work related topics
What it’s like to work at Klarna
Klarna is growing larger and faster than ever, but we still embrace the start-up culture. Klarna has an unusual operating model, made up of around 280 teams. These teams operate as independent start-ups aligned on vision and mission – and helps our company keep focused on agility and fast growth as well as experimenting and expanding into new areas.
Klarna principles
The eight Klarna Principles.
We’re on a mission – and we know working at Klarna isn’t for everyone. But if you agree with these principles, there’s a good chance we’ll get along.
Customer obsession
At Klarna we ensure that serving the customer comes first. Our employees see the world from the customer's perspective and have foresight of their problems.
The customer is the obsession at the heart of all our work.
Deliver results
Klarnauts have no barriers to their output. They don’t hesitate, they don’t have excuses, they get on and deliver value, consistently. They use their initiative and don’t shy away from delivering outside their normal responsibility. Results matter. Today and tomorrow.
Detailed thinkers
Klarnauts know that to be a disruptor in a competitive industry requires radical, detailed thinking. They are ambitious and communicate a daring direction that inspires results but they also love details and have a contagious desire for knowledge. They leave no stone unturned when it comes to finding Smoooth solutions. Think freely. But always check the details.
Challenge the status quo
Klarnauts never miss an opportunity to disrupt, to revolutionise the industry. They experiment and chase their curiosity by testing and adapting their ideas. They embrace change, iterate and innovate. The status quo is there to be bettered.
Courage
Klarnauts are not afraid to take decisions. They are not afraid to fail. They know that nothing comes of waiting or hesitating and they step up and make the call. They dare to disagree but commit. Be brave enough to fail. And to succeed.
Start small and learn fast
Klarnauts start small and iterate their ideas. They test their ideas today so they can learn and improve tomorrow. They can make something out of nothing and understand that constraints breed resourcefulness, self-sufficiency and innovation.
Let the team shine
Leaders understand the value of leveraging differences, and building on the strengths of others. They are open to new ideas, they listen. They inspire a culture of inclusion and transparency. Let your team shine.
Hire and develop exceptional talent
At Klarna we choose, coach and fight to keep exceptional talent. We involve employees, share knowledge and give frequent feedback. We hire smart. Then make them even better.
Klarna application process
Hi explorer! How fun that you are considering a career at Klarna.
On this page you will be able to get more familiar with our hiring process.
Klarna’s hiring process is unique. At this company we look for talent rather than only filling jobs. Therefore, instead of applying to a specific job with specific requirements, you can apply for an open “pipeline”.
Behind a pipeline, you can find a lot of different teams that share similar requirements and need for your skill set. Throughout the selection process, you and the interviewers will find out together where you will be allocated.
The steps below are a generalisation of the process, please note that adjustments might apply depending on the department you are being considered for.
Application
Send in your application to the pipeline of your choice through our Klarna careers page https://klarna.com/careers/.
Tip: If you know someone that works at Klarna, feel free to ask them for a referral to increase your chances of getting an interview and stand out from the crowd!
Logic test
After sending in your application you will receive a standard online abstract reasoning test. This is a mandatory step for everyone who applies to Klarna. This test gives us an idea about your ability to analyze information, detect patterns and relationships, and solve problems in a complex, intangible level.
When you complete and send in your results for the logical thinking test, we will check your results and if you pass a recruiter will get in touch with you shortly. If you don’t score high enough, you will still hear from us but we won’t be able to proceed with your application.
Tip: Please make sure that you take the test in a calm and quiet environment as the results of this test will impact your progression in the process.
Pre-screen
Congratulations, to get to this step you must have passed the logical thinking test! This is when the recruiter reaches out for the first interview. During this interview we want to get to know you better and ask any questions we might have in regards to your previous experiences and your career interests.
Tip: We suggest you to use this space to ask as many questions as possible about Klarna and how we operate!
Interview 1
If you are applying to a non-technical role, you will be directly invited to a set of 2 interviews. If you want to join one of our engineering teams, you might be asked to perform a coding test.
As part of the first block of interviews, we will focus on the set of skills needed for the role you applied for and will touch upon your view on several organizational topics and situations in the past where you have demonstrated values and behaviours that we value at Klarna.
Tip: Get familiar with the Klarna principles to increase the chances of having a successful interview.
Interview 2
When you make it to this step you will most likely know what team at Klarna you will be joining. Thus, it will be time for your second interview with your potential future manager. Here you will get to know more about the team and problem spaces you will be working with.
Also, you will have an opportunity to understand how your role will contribute to Klarna’s ambitions, and why Klarna might be the ideal place for your career development.
After introducing you to your future team we will at this final stage discuss the technicalities of your employment at Klarna such as start date, salaries and, if relevant, relocation packages.
How to nail an interview at Klarna?
Now you are all set up to have an interview with us! While it is definitely something to look forward to, it can also be a source of stress and anxiety for most people.
- The first and most important tip is to get familiarized with the Eight Klarna Principles and what we stand for as an organisation.
- Do your homework! We want to understand what motivates you to apply to Klarna. You should be able to tell us Why you are interested in the company and the role you have chosen. There are many companies in the world, so why do you want to become a Klarnaut?
- Lastly, we need you to back up your experience with examples. We are interested in not only knowing what you have achieved, but how you have achieved it.
There’s no need to rush through your interview. Just take your time, provide examples to back up your points, and most importantly be yourself.
Career development
If you are eager to grow and develop at Klarna, then the Klarna Performance Enablement Program will be your best tool. At Klarna employees are empowered to take ownership of their own development and career.
The Performance Enablement Program at Klarna will provide you with transparent tools and guidelines on how you can take your career to the next level. This program will require you to master the Klarna Leadership Principles and develop your competence in order to progress.
You will be expected to set and own your development goals and achieve them by continuously practicing your skills, asking for and providing feedback on your performance and finally by taking a step back to reflect on your work and by further challenging yourself.
Klarnauts work to drive their own progress for success!