Tips and Tricks
Klarna employee promise
This promise is the value that Klarnauts can expect to take from being a Klarna employee.
What Klarna expects in return for delivering on its employee promise is passion, dedication, loyalty and energy.
Our Promise
- We promise to challenge you.
- We promise to reward you.
- We promise you will own your destiny.
- We promise to invest in you and set you up for success.
- We promise you a diverse set of colleagues all sharing the same passion for what they do, we promise they will inspire and surprise you.
- We promise to be honest and straightforward with you on how you are doing, your strengths and weaknesses.
How we fulfil our part
The job itself! – the ability to excel and impact
Reward & recognition – monetary compensation and other rewards
Development – learning and development opportunities
Workplace experience – work environment, surroundings and services
Community – interpersonal experiences
Productivity – tools, tech support
Well-being – support in non-work related topics
What it’s like to work at Klarna
Klarna is growing larger and faster than ever, but we still embrace the start-up culture. Klarna has an unusual operating model, made up of around 280 teams. These teams operate as independent start-ups aligned on vision and mission – and helps our company keep focused on agility and fast growth as well as experimenting and expanding into new areas.
Klarna principles
The eight Klarna Principles.
We’re on a mission – and we know working at Klarna isn’t for everyone. But if you agree with these principles, there’s a good chance we’ll get along.
Customer obsession
At Klarna we ensure that serving the customer comes first. Our employees see the world from the customer's perspective and have foresight of their problems.
The customer is the obsession at the heart of all our work.
Deliver results
Klarnauts have no barriers to their output. They don’t hesitate, they don’t have excuses, they get on and deliver value, consistently. They use their initiative and don’t shy away from delivering outside their normal responsibility. Results matter. Today and tomorrow.
Detailed thinkers
Klarnauts know that to be a disruptor in a competitive industry requires radical, detailed thinking. They are ambitious and communicate a daring direction that inspires results but they also love details and have a contagious desire for knowledge. They leave no stone unturned when it comes to finding Smoooth solutions. Think freely. But always check the details.
Challenge the status quo
Klarnauts never miss an opportunity to disrupt, to revolutionise the industry. They experiment and chase their curiosity by testing and adapting their ideas. They embrace change, iterate and innovate. The status quo is there to be bettered.
Courage
Klarnauts are not afraid to take decisions. They are not afraid to fail. They know that nothing comes of waiting or hesitating and they step up and make the call. They dare to disagree but commit. Be brave enough to fail. And to succeed.
Start small and learn fast
Klarnauts start small and iterate their ideas. They test their ideas today so they can learn and improve tomorrow. They can make something out of nothing and understand that constraints breed resourcefulness, self-sufficiency and innovation.
Let the team shine
Leaders understand the value of leveraging differences, and building on the strengths of others. They are open to new ideas, they listen. They inspire a culture of inclusion and transparency. Let your team shine.
Hire and develop exceptional talent
At Klarna we choose, coach and fight to keep exceptional talent. We involve employees, share knowledge and give frequent feedback. We hire smart. Then make them even better.
Klarna application process
Hi explorer! We love that you are considering a career at Klarna.
On this page you can learn about our hiring process.
Klarna’s hiring process is unique. At this company we look for talent rather people to do jobs. So instead of applying to a specific role with specific requirements, you apply for an open “pipeline”.
A pipeline is a set of common backgrounds and skills we need for different teams at Klarna. Then we place people from pipelines into teams depending on their skillset and previous experience.
Click through the steps below to find out more:
Application
Send in your application to the pipeline of your choice through our Klarna careers page https://klarna.com/careers/.
Tip: If you know someone that works at Klarna, feel free to ask them for a referral to increase your chances to stand out from the crowd!
Logic test
Once you have sent in your application, we’ll send you our standard online abstract reasoning test. Everyone who applies to Klarna gets one: it gives us an idea about your ability to analyze information, detect patterns and relationships, and solve problems on a complex, intangible level.
We will check your results, and if you pass a recruiter will be in touch soon.. If you didn’t score high enough, we’ll let you know, but we won’t be able to proceed with your application.
Tip: Please make sure that you take the test in a calm and quiet environment as the results of this test will impact your progression in the process.
Pre-screen
Congratulations! If you reached this step it means you passed our logical thinking test! Our recruiter will be getting in touch to arrange your first interview. It’s a chance for us to get to know you better and ask any questions we might have about your previous experiences and your career interests.
Tip: We suggest you to use this space to ask as many questions as possible about Klarna and how we operate!
Technical test
For some pipelines within Klarna, including roles in engineering or analytics, we would also like to test your technical skills. During this step you might need to complete a standard coding test or a case-study.
You will have the flexibility to take the test whenever is convenient, but you should remember that this is an important part of our decision on whether or not to invite you to the next interview phase. Therefore, we would encourage you to carve out some quality time in a setting where you can do your best.
Interview 1
If you pass your recruiter interview and (where applicable) the technical test, you will be invited to a set of two further interviews.
One interview will focus on the set of skills you will need for the pipeline you want to join. The other will touch upon your views on several organizational topics, and will discuss situations in the past where you have demonstrated the values and behaviours we expect at Klarna.
Tip: Get familiar with the Klarna principles to increase the chances of having a successful interview.
Interview 2
If you make it to this step you will most likely know what team at Klarna you will be joining. It’s now time for your second interview with your potential future manager. Here you will get to know more about the team and problem spaces you will be working with.
Also, you will find out how your role will contribute to Klarna’s ambitions, and why Klarna might be the ideal place for your career development.
After you have met your future team, we will discuss the technicalities of your employment at Klarna, such as start date, salaries and, if relevant, relocation packages.
How to nail an interview at Klarna?
Now you are all set up to have an interview with us! While it is definitely something to look forward to, it can also be a source of stress and anxiety for most people.
- The first and most important tip is to get familiarized with the Eight Klarna Principles and what we stand for as an organisation.
- Do your homework! We want to understand what motivates you to apply to Klarna. You should be able to tell us Why you are interested in the company and the role you have chosen. There are many companies in the world, so why do you want to become a Klarnaut?
- Lastly, we need you to back up your experience with examples. We are interested in not only knowing what you have achieved, but how you have achieved it.
There’s no need to rush through your interview. Just take your time, provide examples to back up your points, and most importantly be yourself.
Career development
If you are eager to grow and develop at Klarna, then the Klarna Performance Enablement Program will be your best tool. At Klarna employees are empowered to take ownership of their own development and career.
The Performance Enablement Program at Klarna will provide you with transparent tools and guidelines on how you can take your career to the next level. This program will require you to master the Klarna Leadership Principles and develop your competence in order to progress.
You will be expected to set and own your development goals and achieve them by continuously practicing your skills, asking for and providing feedback on your performance and finally by taking a step back to reflect on your work and by further challenging yourself.
Klarnauts work to drive their own progress for success!