Imprint

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to contact the customer service.
If you want to send us a letter, use the following address (no need to write the return address):
Klarna Bank AB (publ)
Postfach 900162
90492 Nürnberg, Germany

Imprint

Klarna Bank AB German Branch
Chausseestraße 117, 10115 Berlin, Germany
Please note that customer service is not available through the above address.

Klarna Bank AB (publ), Stockholm, Representation Zürich
Swedish Company Register: 556737-0431
Members of the Board of Directors: Roger Ferguson, Lise Kaae, Omid Kordestani, Sebastian Siemiatkowski, Sarah Smith, Mikael Walther
Chairman of the Board of Directors: Michael Moritz
Managing Director: Sebastian Siemiatkowski

Competent supervisory authorities:
Klarna Bank AB and its branch, Klarna Bank AB, German Branch, are subject to Swedish financial supervision:

Finansinspektionen

Box 7821
103 97 Stockholm
Sweden

You can find the entry of Klarna Bank AB in the Finansinspektionen (Financial Supervisory Authority) database

here

Klarna Bank AB is registered with the

Federal Financial Supervisory Authority (BaFin)

to provide cross-border banking and financial services in Germany.

Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Postfach 1253
53002 Bonn

Postfach 50 01 54
60391 Frankfurt

The entry of Klarna Bank AB in the company database of BaFin can be found

here

Copyright:
The contents of this website are protected by copyright. Any reproduction of the information contained therein or any other data, in particular the unauthorized use of texts, parts of texts, images or other visual materials, must have been previously permitted in writing by Klarna.

Reference pursuant to Art. 14(1) EU Regulation 524/2013 to the European Online Dispute Resolution platform:
Consumers have the option to settle disputes with entrepreneurs in connection with online purchase or service contracts out of court via an online platform. This is operated by the EU Commission and can be accessed via the following link:

https://ec.europa.eu/consumers/odr/

For disputes between you and our branch, you can contact the consumer arbitration board at the Deutsche Bundesbank, contact: Schlichtungsstelle bei der Deutschen Bundesbank Postfach 10 06 02, 60006 Frankfurt am Main, Internet:

www.bundesbank.de

. The complaint must be submitted in text form (e.g. by email, letter).

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