Klarna Bank Account FAQs.

If problems arise during the application process, we suggest the following solutions:

1. Failed verification
Verifying your identity can fail for several reasons:

• You changed your address and the data is not yet updated

• You are under the age of 18

Please make sure the information at your other bank is updated and that you use the same data for verification of your Klarna Bank Account.

2. You cannot find your bank in the list of reference banks

Please verify your identity with Videoident instead of KlarnaIdent. That way you do not need any bank information for verification.

No, we don’t offer overdraft at the moment.

You can add money by sending money via IBAN from your other bank account. This can take 1-3 days.

No, if a direct debit exceeds the balance on your account when it’s due, it will bounce and you are charged a 2€ fee.

Yes, you can withdraw money from any ATM in Germany and abroad 2 times per month. After that, we charge 2 € per withdrawal.
We apply the following limits to cash withdrawals:

• Max 1,000 € per attempt

• Max 1,000 € per day

• Max 2,500 € per week

If you were charged for an ATM withdrawal, you have probably withdrawn money more often than two times that are free of charge. Some ATMs also add an extra fee, but that should show up on the screen before you confirm.

Yes, you can. Just go to the scheduled transfer, tap “delete” and confirm. The cancellation is processed immediately.

No, you can only send money in Euro. You can check with the recipient bank if they allow incoming Euro transfers.

Refunds are visible in the Klarna app as soon as the return is registered by the merchant.

Don’t have the app yet? Get it here.

You can pay with it straight away by connecting it with Apple Pay or Google Pay.
To pay with your plastic card, you need to activate it in the app or by using your PIN to pay at a terminal.

We will send the card to the address you have confirmed when signing up. This could either be your billing address with Klarna or a different one if you entered a separate shipping address. The card will be delivered in a max of 7 working days.

You did not receive your Klarna bank card?
If you have not received your bank card after 7 days, please block it in your app immediately. You can order a new one in the app. It’s easy and free of charge.

It is free and there are no running fees for the Klarna Bank Card.

No Problem! You can view your PIN any time in your Klarna App under “card settings”.

Good to know: Your PIN code for the Klarna Bank Card cannot be changed.

Simply enter the correct PIN code at an ATM. This will reset the counter and you can use your Klarna Bank Card again.

No, currently you can’t set personal limits for the Klarna Bank Card, but we’re working hard on making this possible soon.

If you are not sure where your Klarna Bank Card is, you can temporarily block it in the Klarna App. There still might be a chance that you find it! If you do, you can cancel the temporary block in the app and use your bank card again.

If your bank card has disappeared for good or if it is damaged, you should permanently block the card in the Klarna App.

Good to know: You can simply order a new Klarna Bank Card in the app (€10 fee).

No, you cannot withdraw money when paying for a purchase in a store.

There are no fees for card purchases abroad. You can withdraw cash at ATMs two times per month, anywhere in the world. The live exchange rate is applied to all purchases and withdrawals.

No, currently you cannot have two Klarna Bank Cards at the same time. You can only get a new card if you block your existing card.

Yes, you can use Apple Pay and Google Pay with your Klarna Bank Card.

You can find all your account information in the app. Simply copy and paste them into transfers or messages.

You can find and download your bank statements in the Klarna App.

The Foreign Account Tax Compliance Act (“FATCA”) is a U.S. law based on which Germany and the USA entered into an agreement (FATCA-Agreement) on the exchange of tax-relevant data. The purpose of FATCA is to strengthen tax transparency between states in order to prevent tax evasion.

As a result of FATCA, financial institutions, such as Klarna, are obliged to identify those of their customers that are US persons and report certain information about their financial accounts to the tax authorities on a yearly basis.

In case you are a US person and hold a Klarna Bank Account or Klarna Locked Savings, Klarna will report the following information to the Federal Central Tax Office (Bundeszentralamt für Steuern – BZSt) for the purpose of relaying it to the US federal tax authority, the Internal Revenue Service (IRS):

• Name

• Address

• Account number

• Balances of your account as per year-end

• Information about interest

• US tax identification number

Who are reportable persons under FATCA?

Under FATCA, reportable persons are, among others, individuals who are either US citizens (e.g. persons born in the USA or granted citizenship) or US tax residents (e.g. persons who hold a US Green Card or persons who are residing or spending a substantial amount of time in the US).
However, there are a variety of possible factors affecting a person’s tax residency. Klarna cannot advise you on your FATCA classification or US tax status. If you need further support, you should consult a tax professional.

The Common Reporting Standard (“CRS”) is a global standard for the automatic exchange of information on financial accounts and has been transposed into German law by the German Financial Account Information Exchange Act (Finanzkonton-Informationsaustauschgesetz – FKAustG). The purpose of CRS is to strengthen tax transparency between states in order to prevent tax evasion.

As a result of CRS, financial institutions, such as Klarna, are obliged to identify those of their customers with a tax residence in a foreign country and report certain information about their financial accounts to the tax authorities on a yearly basis.

In case you have a foreign tax residency (other than in the US) and hold a Klarna Bank Account or Klarna Locked Savings Account, Klarna will report the following information to the Federal Central Tax Office (Bundeszentralamt für Steuern – BZSt) for the purpose of relaying it to the relevant tax authority the person is a tax resident of:

• Name

• Address

• Account number

• Balances of your account as per year-end

• Information about interest

• Foreign tax identification number

Who are reportable persons under CRS?

Reportable persons for CRS purposes in a Klarna context are persons who are tax residents in a country other than Germany or the US. The tax residency of a person is determined by various factors. In general, tax residency is the country in which you live or spend a substantial amount of your whereabouts.
However, there are a variety of possible factors affecting a person’s tax residency. For more information about tax residency rules in a certain jurisdiction, please visit the OECD Automatic Exchange Portal. Klarna cannot advise you on your tax residency.

If you need further support, you should consult a tax professional.

To close your account, make sure that your balance is exactly €0. Then contact customer service. We will help you close your account.