Hello! How may we help you?
Find the answer to your questions about Klarna’s products, how to get started and how to sell with Klarna. Contact us if you need help.
Common questions
Intro to Klarna
Getting started | Your contract | Klarna glossary
Integration
Integrating Klarna | Klarna API credentials | Platforms & partners | Logs
Products & services
Payment solutions | Payment methods
Merchant portal
Intro to Merchant Portal | Your account | Features & support | Two-factor authentication (2FA)
Orders & refunds
Order details | Order statuses | Expired orders | Canceled orders | Refunds
Payments
Statements | Payout schedule | Customer payments
Account & business details
Manage payment details | Manage business details | Settings & notifications | Login & access
Delivery & returns
Deliveries | Returns | Shipping policy
Disputes
Manage disputes | Dispute access
Marketing
On-site messaging | Grab and go marketing | Branding | Retailer resources
Contact us
We can help you as a merchant with all your questions.
Have you made a purchase with Klarna? Please visit our customer service page.
Do you want to start selling with Klarna? Get started right away!
Merchant Support opening hours
Monday-Friday:
9:00-17:00
Saturday and Sunday:
Closed
German bank holidays
Closed