How do I remove an order?

Go to Orders in the Merchant portal and open an order you want to remove. Click on the ‘Refund all’ button to remove it. The refund will trigger a repayment to your customer (if they’ve already paid), and the same amount will be deducted from your next payout.

Good to know: if you’ve captured an order in parts, you need to refund each and every separately captured item from that order.