What do the different order details mean?
Curious about order details? Read on for explanations.
A customer-friendly reference that’s shorter than the Klarna order ID. It’s most often used when Klarna communicates with customers and shoppers regarding their payment status.
It’s the order number that you, the retailer, should assign to the order. This is how your customers and shoppers can reference the purchase they made. If supplied, it is labeled as the ´Order number´ within post-purchase communications, as well as in the Klarna app.
The shipping address is the Klarna-approved address where you should ship the order.
The billing address is used by Klarna to send payment instructions to customers and shoppers.
Klarna order ID
The unique Klarna system generates order IDs used for communication between our systems and yours.
Order lines are the goods describing what your customers and shoppers ordered. They visualize the purchase for your shoppers in an email communication and in the Klarna app.
The activity log shows all the updates to an order (like captures or refunds) made by you or our Merchant support team. It is sorted by the most recent activity so that you can easily trace what has happened to the order.
Initial payment method
The initial payment method is the payment method that your customers and shoppers chose at the point of purchase. This can be changed if your customers contact our Customer support, or if they change it themselves through the Klarna app. Any payment method changes will not be updated on the order page.
Was this article helpful?