If you are concerned that you may be a victim of fraud, you can immediately pause your invoice by reporting the unauthorized purchase in the app:

1. Log in to the

   app
   and select the unauthorized purchase

2. Select Report a problem and choose I suspect identity theft

3. Follow the prompts to submit your claim

4. Your invoice will be paused while we investigate on your behalf

If you don’t have the app please contact us.

Note: Keep an eye out for Klarna communications after your report since we might reach out if we need more information.

​​Yes, if you believe an unauthorized purchase has been made in your name, you should report this first in the app and immediately after to the authorities.

• Report the related card or transaction to your issuing bank

• Provide us with your Police report case number as soon as you get it

• I don’t recognize a charge, what should I do?

• How can I protect myself against identity theft?