How long do refunds take?

Your refund will be processed within 5-10 banking days upon receipt of your bank details. If the store has fully or partially canceled your order and updated your Klarna invoice, but you have already paid, please email your bank details to zahlungen@billpay.de to request a refund.

All refunds are issued according to the store’s refund policy. Log in to view the status of your latest return or cancelation.

Good to know: Refunds are processed in different ways, depending on how much you have paid and if the store has processed a full or partial refund. Heads up, according to most store’s T&Cs express shipping fees are not refundable.

  • Full refund
    Once the full refund is registered against your order, the invoice will be canceled. If you had already paid the invoice you will receive a refund for the paid amount to the bank account provided.
  • Partial refund
    If the partial refund is less than the remaining balance on your invoice, the amount will be deducted from the outstanding balance and you will receive an updated invoice in My Klarna.
    If the partial refund is greater than the remaining balance on your invoice, the refund amount will be credited to the account number you emailed us.

Why does Klarna need my bank account details?
Your bank details are required in order to process your refund back to your bank account. We guarantee the information will be used only to complete your refund and not stored. Include the account holder’s name, both the IBAN and BIC and please also state your order number and personal information for identification.

Still waiting for your refund?
Depending on your financial institution, it can take up to 14 days for the funds to show in your account. To check the status of your refund first ensure the store updated your payment plan, then check the refund against your original payment method. If after 14 days you have not received a refund, or your original form of payment is associated with a now closed bank account, chat with our Customer Service. If your payment plan has not yet been adjusted by the store, please contact the store directly to confirm your return or order cancelation.

 

 

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Opening hours

Monday-Friday 09:00-18:00

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Sunday and public holidays Closed

Opening hours

Monday-Friday

09:00-18:00

Saturday

10:00-16:00

Sunday and public holidays

Closed

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