I used the wrong payment information, what can I do?

Email zahlungen@klarna.ch with the payment receipt so we can match your payment to the correct order. Please include the order reference number and either a screenshot of the payment or the following payment information:

  • Transferred amount & date
  • Account holder’s name
  • Your IBAN number
  • Payee account information
  • Payment reference number

I paid too much

Email zahlungen@klarna.ch to request a refund for the overpayment. Please include the following:

  • Transferred amount & date
  • Account holder’s name
  • Your IBAN number
  • Payee account information
  • Payment reference number

I paid too little

Make another payment for the remaining amount using the same payment information before the invoice due date.

I paid the store directly

If your payment hasn’t been registered, contact the store to register your payment with Klarna so we can update your invoice.

If the store is however unable to register your payment with Klarna, request a refund because your Klarna invoice will remain pending and must be paid.

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