• Private login

    Continue in browser

    Log in to get an overview of your purchases, upcoming payments and settle them easily with one click.

  • Business login

    Log in to manage your orders, payout reports, store statistics, and general settings.

I used the wrong payment information, what can I do?

Email zahlungen@klarna.ch with the payment receipt so we can match your payment to the correct order. Please include the order reference number and either a screenshot of the payment or the following payment information:

  • Transferred amount & date
  • Account holder’s name
  • Your IBAN number
  • Payee account information
  • Payment reference number

I paid too much

Email zahlungen@klarna.ch to request a refund for the overpayment. Please include the following:

  • Transferred amount & date
  • Account holder’s name
  • Your IBAN number
  • Payee account information
  • Payment reference number

I paid too little

Make another payment for the remaining amount using the same payment information before the invoice due date.

I paid the store directly

If your payment hasn’t been registered, contact the store to register your payment with Klarna so we can update your invoice.

If the store is however unable to register your payment with Klarna, request a refund because your Klarna invoice will remain pending and must be paid.

Related article

 

Was this article helpful?

Yes, it was helpful
No, I still need help

Still need help? Contact us.

We are available by chat Monday to Friday: 9 am to 5 pm.

or Call us