I’ve made a purchase but can’t get the delivery and want to cancel the order. What do I do?

Please reach out to the store to find a solution. Even if the order has already been shipped, please make sure you report in the Klarna app that you did not receive your goods so that we can pause your payment while the merchant confirms they have received the return. In order to do so, find the impacted order and select “Report a problem” and follow the instructions on the screen.

Do you want to cancel a Wish order?
You can cancel an order made with Wish within 8 hours of placing it. Therefore use the “Order History” in the Wish app or on wish.com and “Contact Support”. The order can’t be cancelled if it was placed or shipped more than 8 hours ago.

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Opening hours

Monday-Friday

09:00-18:00

Saturday

10:00-16:00

Sunday and public holidays

Closed

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