My order was canceled. Why did I receive an invoice?
When the store confirms the order cancellation, we will cancel your invoice and refund any paid amount. You can check the status of your order anytime in My Klarna. Make sure to keep the cancellation confirmation until we notify you that your invoice is canceled.
I have received an invoice for a canceled order
You only receive an invoice when the store confirms your order to us. Follow these steps if you’ve received an invoice for a canceled order:
- Contact the store directly to confirm your cancellation
- Go to My Klarna
- Select your order under Purchases
- Tap Report a problem or More and then Report a problem
- Select the option that suits you best and follow the instruction to pause your invoice
Good to know: As soon as you report a problem, we will pause your invoice. You can always check the status and outcome of your reported problem in My Klarna.
If you’ve received your order, even though you canceled it, be sure to contact the store and get information on how to proceed with returning your order.
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