What’s the status of the investigation of my return?

The current status or outcome of the investigation is always visible in the Klarna app:

    1. Go to My Klarna
    2. Under Purchases, select the purchase you want to check
    3. View any investigation updates in the information box

Good to know: Keep an eye on your email inbox as we may contact you to request additional information.

Read more about what happens when you report a return if you have questions about the process.

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Saturday 10:00-16:00

Sunday and public holidays Closed

Opening hours

Monday-Friday

09:00-18:00

Saturday

10:00-16:00

Sunday and public holidays

Closed

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