Do you need any help?

To customer service

Klarna Bank AB German Branch
Chausseestrasse 117, 10115 Berlin

Branch Manager: Knut Frängsmyr
Commercial register of the district court of Charlottenburg HRB 217291 B
VAT ID no. DE815867324
Branch of Klarna Bank AB (publ), a joint stock company under Swedish law with its head office in Stockholm
Swedish Company Register 556737-0431
Members of the Board of Directors: Sarah McPhee, Michael Moritz, Sebastian Siemiatkowski, Mikael Walther, Andrew Young, Lise Kaae, Sarah Smith, Omid Kordestani
Chairman of the Board of Directors: Michael Moritz

Managing Director: Sebastian Siemiatkowski

CH phone: +41 044 534 61 80

Competent supervisory authorities:
Klarna Bank AB and its branch, Klarna Bank AB, German Branch, are subject to Swedish financial supervision:

Box 7821
103 97 Stockholm

You can find the entry of Klarna Bank AB in the Finansinspektionen (Financial Supervisory Authority) database here.

Klarna Bank AB is registered with the Federal Financial Supervisory Authority (BaFin) to provide cross-border banking and financial services in Germany.

Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Postfach 1253
53002 Bonn


Postfach 50 01 54
60391 Frankfurt

The entry of Klarna Bank AB in the company database of BaFin can be found here.

The contents of this website are protected by copyright. Any reproduction of the information contained therein or any other data, in particular the unauthorized use of texts, parts of texts, images or other visual materials, must have been previously permitted in writing by Klarna.

Reference pursuant to Art. 14(1) EU Regulation 524/2013 to the European Online Dispute Resolution platform:
Consumers have the option to settle disputes with entrepreneurs in connection with online purchase or service contracts out of court via an online platform. This is operated by the EU Commission and can be accessed via the following link:

For disputes between you and our branch, you can contact the consumer arbitration board at the Deutsche Bundesbank, contact: Schlichtungsstelle bei der Deutschen Bundesbank Postfach 10 06 02, 60006 Frankfurt am Main, Internet: The complaint must be submitted in text form (e.g. by email, letter).