Privacy policy.

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What information do we collect?

At Klarna we care about our customers and this also applies to you and your privacy. We always collect your personal data responsibly, taking into account your privacy.

It’s very important to us that you are aware of how we collect data and what data we collect.

We need to collect certain personal data in order to provide services such as our checkout and customer portal. You provide us with information about yourself in different ways, both directly and indirectly. Typical examples are:

You order something in an online shop and choose to pay with Klarna.
You use our customer portal or our app.
You contact us via our website.
For example, if you shop with Klarna at an online shop, we need to know who you are and where to send your order.
We not only use this information to help you complete your purchase, but also to help the merchant handle your order, to prevent fraud and to comply with regulations.

Klarna ensures that your personal information is collected with the utmost respect for your privacy.
Klarna has a Global Privacy Office, which employs data protection experts. We also have a dedicated customer service team that acts as an extension of our Global Privacy Office to help you with any requests you may have relating to data protection.

For information about your privacy, please refer to our Data Protection and Cookie Policy.
If you want to know how your information is handled, take a look at ‘What do we do with your information?’

What do we do with your information?

At Klarna we care about our customers and this also applies to you and your privacy. We always collect your personal data responsibly, taking into account your privacy.

It is important to us that you understand how we process your personal information. There are various situations in which we process your information. Typical examples are:

Your identity must be confirmed before your purchase can be approved.
Depending on the chosen payment method, a credit check may be necessary.
We need to prevent unlawful acts such as fraud and money laundering.
If, for example, you place an order with Klarna at an online shop, we need to make sure that the purchase is legitimate and that it is really you making the purchase. Depending on the chosen payment method, it may be necessary to process your credit card details and carry out a credit check. We also use your information to process your payment and send you an invoice.

Depending on the technical set-up between Klarna and the online shop where you made the purchase, we have to pass on some of the information we collect. The most basic reason for this is to provide the merchant with your address so that they know where to send your order. But there may also be situations where the online shop needs to contact you about your order. Data such as your telephone number or email address are helpful in these instances.

Klarna ensures that your personal information is collected with the utmost respect for your privacy. Klarna has a Global Privacy Office, which employs data protection experts. We also have a dedicated customer service team that acts as an extension of our Global Privacy Office to help you with any requests you may have relating to data protection.

For information about your privacy, please refer to our Data Protection and Cookie Policy. If you want to know what information we collect about you, take a look at ‘What information do we collect?’

 

FAQs and answers