How do I refund an order?
We recommend, refunding orders on your e-commmerce platform so this will reflect in the merchant portal. However, if you are unable to do so, go to Orders in the Merchant portal. Please note, that the captured order will not update on your e-commerce platform when you perform changes in the Merchant portal. When you’ve opened the order you want to refund, first check if your order is captured. Select the items you want to refund, and click on the ‘Refund’ button.
You can also click on the ‘Refund’ button first, and then input the amount you want to refund.
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