Why is my debt in collection?

If your outstanding balance is not paid by the due date of the last reminder, the debt is sent to collection.

Can I still pay Klarna directly?

Yes, you are welcome to pay either directly to Klarna or the collection agency. Your outstanding balance will be updated in any case.

To settle your balance through Klarna:

  1. Go to Payments
  2. Choose the purchase you would like to pay
  3. Tap Payment options and follow the instructions

Good to know: If a payment is late, you will not be able to continue using Klarna until you’ve paid off your debt.

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