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Customer Service

• How can I change my email address?

• My problem has been solved, what should I do?

• What’s the status of the investigation of my return?

• How can I get approved to pay with Klarna?

• How do I cancel my order?

• What should I do if the store doesn’t respond?

• How do I change my billing address?

• How long do refunds take?

• How long does it take for my return to be registered?

• I haven’t received my order. Do I have to pay?

• How much am I eligible to spend?

• My purchase was denied. Why do I still see a transaction to Klarna on my card?

• Does Klarna perform a credit check?

• How can I extend my due date?

• Why did I receive a reminder after returning my order?

• There’s something wrong with my order. Do I have to pay?

• When is my payment due?

• My return hasn’t been registered. What should I do?

• Why was the investigation of my problem closed, even though my problem has not been solved yet?

• Why was the investigation of my return closed, even though my return hasn't been registered yet?

• What happens when I report a return?

• How do I return my order?

• How can I add, change or remove my card?

• Can I change my return after it’s been reported?

• When will my order be delivered?

• My order was cancelled. Why am I still being charged?

• Why can’t I pay with Klarna anymore?

• How do I change the card for a purchase?

• How do I log in?

• How can I pay?

• Customer Service

• Why was the One-time card purchase declined?

• What happens if my purchase is for a different amount than the One-time card?

• What if I never use the One-time card and want to cancel it?

• What is a One-time card and how does it work?

• What happens after I‘ve reported my problem?

• What’s the status of the investigation into my problem?

• How long does it take for my problem to be solved?

• Where can I find my payment plan?

• Why do I see two orders in the app when I only placed one?

• How can I report a fraud attempt?

• I don’t recognize a charge, what should I do?

• What is phishing and how can I identify it?

• How can I make a formal complaint to Klarna?

• How do I change my name?

• How do I close my Klarna account?

• How can I merge my Klarna accounts?

• I can't log in, what can I do?

• How can I protect myself against identity theft?

• Is shopping with Klarna safe?

• How can I request the deletion of my personal data?

• Why do I need to verify my details when paying?

• Why is my debt in collection?

• Where can I use Klarna?

• Who can use Klarna?

• Does Klarna charge an annual fee?

• Why was I charged a late fee?

• What is Pay in 3 instalments?

• What happens if I can’t pay on time?

• How can I avoid late fees?

• Why was the first instalment of my payment plan higher?

• Why did Klarna charge me twice?

• I have a payment due, but get an error message when I try to pay, what can I do?

• Account & settings

• Cancellations

• Data protection

• Declined purchase

• Declined Purchase

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• Fraud & security

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• Manage payments

• Manage refunds

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• Payment issues

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• Payments

• Prevent fraud

• Problem resolution

• Products & services

• Refunds

• Report fraud

• Returns

• Spending limit

Klarna's Buyer Protection Policy for Consumers

• Klarna's Buyer Protection Policy for Consumers

Klarna app

• Klarna app

My data protection rights

• My data protection rights