Data privacy at Klarna.

Klarna takes the privacy of its customers and merchants seriously. This page sets out and explains Klarna's role with you as a merchant, where we both have independent relationships with a customer for our respective personal data processing objectives.

Separate and individual customer relationships.

When a customer makes a purchase from you using any of Klarna's payment methods, certain data about the customer is collected (e.g. name and email address). When finalizing the transaction, the customer accepts both your and Klarna’s terms, thereby entering into a relationship both with you and Klarna separately. According to EU regulation 2016/679 (the "GDPR"), a data controller is the entity deciding on the purposes and means for which the personal data is being processed. This holds true for your data processing and for Klarna's data processing respectively.

Your products/services.

You as a merchant may need parts of this data on the customers we have in common to manage your relationship with the customers - for example in order to ship the goods, confirm delivery or administer the customer relationship. This as you independently determine the purposes and means of this processing. As a data controller, you are responsible for making sure the data is handled in line with legal requirements, including the GDPR.

Klarna’s payment methods.

Klarna also needs this data to manage our relationship with the customers - we need to manage the customers' payments and administer our customer relationships. We are the data controller when using this data, as we determine the purposes and means of our processing. We are then also responsible for making sure the data is handled in line with legal requirements, including the GDPR.

Separate data processing.

This means that both you and Klarna have a separate, direct relationship to our common customers and are individually responsible for our respective data processing activities. Neither you nor Klarna are processing any customer data on behalf of the other. This is also reflected in our cooperation agreement.


To ensure that our customers' user journey is smoooth, efficient and transparent, it's important that you as a merchant integrate our products correctly and in line with the instructions given by Klarna on and elsewhere.

Read Klarna's full privacy policy for consumers here.