How do I cancel an order in the Merchant portal?

To cancel an order in the Merchant portal ensure the order is not captured:

  1. Log in to the Merchant portal

  2. Go to More actions

  3. Tap Cancel on the order page.

Good to know: Captured orders cannot be cancelled and must instead be

refunded
.

Contact Merchant support

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✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.

✓ Chat with Merchant support for expert help.

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