How do I get support in the Merchant portal?

Help

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Support

The Support section allows you to keep track of all your support requests sent to our dedicated Merchant support teams. You can submit your request in the form, check the support status, and send replies directly from the Merchant portal. If you find an answer, close your request.

Contact Merchant support

Do you want to start selling with Klarna?

Already a Klarna merchant?

✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.

✓ Chat with Merchant support for expert help.

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