How do I register a returned order?
Register the return in your e-commerce platform. The updated returns information is reflected simultaneously in the Merchant portal.
To process the return in the Merchant portal:
Go to Orders
Select the returned order
Select the order lines to be refunded and tap Refund
Contact Merchant support
Do you want to start selling with Klarna?
Already a Klarna merchant?
✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.
✓ Chat with Merchant support for expert help.
Opening hours may vary by region and are shown based on your location.