The loading time seems to be slow, is that normal?
Loading time can depend on factors such as network connection or your
integration.Troubleshooting Tips:
Ensure the JavaScript Library code snippet is correctly added to your website code right after opening the <body> tag.
Use browser tools to check for console errors and search for placement issues.
View the page in incognito mode to avoid issues with cookies that can delay the widget from showing
If the loading time remains consistently slow, it might be worth reviewing the integration steps or consulting with technical support to ensure everything is set up correctly.
Good to know: If you’re a Shopify retailer, other apps can influence the performance of On-site messaging. Review installed apps to check if they are all still necessary and review all the resources loaded for the page, such as using the browser’s developer tools. For further tips, check our
.Contact Merchant support
Do you want to start selling with Klarna?
Already a Klarna merchant?
✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.
✓ Chat with Merchant support for expert help.
Opening hours may vary by region and are shown based on your location.