What are merchant reversals?
When the dispute has been closed in favor of the customer, Klarna performs a chargeback. This happens if you have not been able to effectively defend the dispute or chosen not to defend the dispute.
In case of reversals, you’ll no longer be able to charge your customer for the order in question through our system.
Contact Merchant support
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✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.
✓ Chat with Merchant support for expert help.
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