You need to postpone the payment due date whenever your customer is not going to get the order on time.

• You can postpone due dates on fully captured Pay Later orders, as long as the order is not paid nor disputed.

• The original due date must be less than 20 days in the past.

To postpone the payment due date:

1. Go to the order page in the Merchant Portal

2. Select the order and tap Extend due date by either 10, 15, or 20 working days

• Good to know:

• Any cost incurred to you for postponing the due date is shown in a pop-up before you approve the new due date. Partners are not allowed to debit consumers for the cost of postponing due dates

• This feature is available only once per purchase.

Your customer also needs to pause the invoice in the