A dispute is when the customer has reported a problem with the goods or services they have received.

The best way to resolve a dispute is to get in touch with your customer, work things out, and solve the issue together. If you can’t reach a solution, then we’ll step in and help to quickly and effectively solve the dispute.

We keep the dispute process quick and easy. We’ll contact both you and the customer to ask for relevant information. This will help us determine if a dispute is valid or if it should be rejected.