What is an uncaptured order?
An uncaptured order is a new customer order that you have not yet processed and shipped.
Upon capturing the order, the payout is triggered and the customer is charged for the shipped order.
How to capture an order in the Merchant Portal:
Log in to the
and navigate to the Order Manager appSelect the order you wish to capture
Capture the Order
Good to know: Batch Capture is optional if you have multiple orders to capture.
Contact Merchant support
Do you want to start selling with Klarna?
Already a Klarna merchant?
✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.
✓ Chat with Merchant support for expert help.
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