• Statement information

• Create reports, which can be used for bookkeeping

• Perform order management

• View logs

• Troubleshoot errors

• Change settings

• Manage portal users and control their access levels

To log in to the

Orders

View all orders and the order history. You can also cancel orders, resend customer invoices, retrieve customer contact details, and change billing addresses.

For expired orders or refunds, read our FAQs on Orders & refunds.

Settlements

Manage Klarna payout reports and your financial administration in one place. Read our FAQ on Payments.

Point of sale

Manage both online orders and orders placed in your physical store. To create a new order, enter the article name, product price, and quantity then share the payment link with your customer by SMS or email, or ask them to scan the pop-up QR code in your checkout. 

Disputes

Handle all your dispute requests in one place. With no email overload, you’ll save time and avoid unnecessary dispute costs by never missing a deadline.

Want to know more? Learn how to sign up and manage your disputes by checking our FAQsabout Disputes.

Branding

Add and upload brand assets so your store is visible to customers when they log in to the Klarna app and be able to recognize you across all Klarna touchpoints. If you want to know more about the brand assets you can add, check our

Logs

Use the search function to view the API calls sent between your store system and Klarna during any given period. View order information, including changes made to orders or any potential error messages.

On-site messaging

On-site messaging lets your customers know that Klarna is available on your website. By letting your shoppers know about the different payment options available before they reach the checkout can influence the purchase decision. The On-site messaging helps increase average order values and conversion rates, and it’s free for you to use. So, head to our

Users

Manage user access  to the Merchant portal. You can also set limitations on which functions a certain user can access. 

Our

Settings

Retrieve your Klarna API credentials to set up the connection between your store and Klarna. You can also edit your contact and store details and change the bank account details you registered with us.

Check out our FAQs on

Developers site

Find detailed integration guides, API documentation, and more. You can also test our products in the demo store and get the integration overview for our payment methods.