What to do if a customer pays me directly?

Uncaptured orders:

If you have not yet captured the order, cancel the order.

Captured orders:

If the order has already been captured, refund the order.

Contact Merchant support

Do you want to start selling with Klarna? Get started right away!

Already a Klarna merchant?

✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.

✓ Chat with Merchant support for expert help.

Opening hours may vary by region and are shown based on your location.