Why am I sent back to the shopping cart when I try to complete the purchase in the checkout?

Be sure that the shipping method is entered correctly. 

Good to know: If you use the Magento platform, it requires details in the checkout that Klarna doesn’t collect, such as state and province.

Contact Merchant support

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Already a Klarna merchant?

✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.

✓ Chat with Merchant support for expert help.

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