Why did I receive an email regarding the company’s majority owners?
Klarna is required to adhere to anti-money laundering regulations (AML). Therefore, we email Know Your Customer (KYC) forms to collect information about companies, including the majority owner(s) or high-level management roles.
Good to know: We also perform an individual risk assessment of all retailers. In some cases, this might require further documentation.
Contact Merchant support
Do you want to start selling with Klarna? Get started right away!
Already a Klarna merchant?
✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.
✓ Chat with Merchant support for expert help.
Opening hours may vary by region and are shown based on your location.