Your one-stop shop to manage everything with Klarna—from daily operations to business growth.
With a single login to our Merchant Portal dashboard, easily access multiple tools for hassle-free business management, customer acquisition, growth, and more.
Here are some the way that Klarna assists your process.
Stay on top of your business with a daily sales overview
Maximize your revenue with a summary of important to-dos
Efficiently handle both online and in-store sales—all in one place
Fulfil multiple customer orders on-the -go with a single click
Act on and handle all customer disputes in one place
Customize settlement reports to best suit your accounting system
Give your team customized access to relevant tools and data
Get immediate answers to your questions using the Help tool
Klarna has 85 million shoppers across 26 markets—and counting. Are you to meet them? Use the Merchant Portal to manage how your brand is presented to consumers across Klarna channels, including in our shopping Klarna app.
When visiting your site, inform shoppers about Klarna's flexible payment options through On-site messaging, designed to boost online sales and AOV. Activate On-site messaging today in the Merchant Portal to quickly add tailored financing offers to your website.
Klarna’s unique and engaging brand helps you attract more attention—and drive more sales. That’s why we’ve created ready-to-use assets for your website, email campaigns, and social media channels—access these in the Merchant Portal.
The Help tool is available around the clock.
Find relevant information and necessary guidance on the multiple functionalities of the Merchant Portal.
Get help quickly, anywhere you are and on your own terms.
Our merchant support is always here for you via chat, phone, or email.
Want to know how to use the Merchant Portal, and how to get going? Find answers below, and contact business support for any further help or troubleshooting.
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and provide your verified email address and password. If you’ve forgotten the password, our reset option will send a new temporary password to the email address on file.When you sign an agreement with Klarna, an account will be created in the Merchant Portal. The email address that you entered in the agreement will be the username. You will receive a welcome email containing the username and a one time password which you will use the first time you log in.
To add a user in the Merchant Portal, your administrator needs to log into the Users app. There you click “Invite user” in the top right corner and then enter the new email address along with the desired user role. When everything is done, click on “Invite” to trigger an activation email to be sent to the new user email.
Go to the Users app and click on the email address that you want to remove. You will then see an alternative called “User details”. Here you can switch the status from “Enabled” to “Disabled”. When a user email is disabled it will no longer have the possibility to log into the Merchant Portal.
Click on your username in the top right corner. Then you will be shown a list where you can choose your preferred language.