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Virtual Shopping
Create online experiences that convert.
Ditch the ineffective chatbots. Empower in-store associates and influencers to create engaging content while assisting shoppers with product advice, inspiration and more.
The world's biggest brands use Virtual Shopping to help shoppers discover what they love and buy with confidence.
Connect online shoppers with in-store experts for advice and inspiration via messaging and video calling. Create shoppable content everywhere your customers are with pre-recorded video.
Stay in touch via text and email, and empower your team by building their contact list of opted-in customers. No matter how people connect with you, have one central inbox for every interaction so you can better know your customers and keep them coming back again and again.
Shoppers can engage with your content within the Klarna app. Go live or pre-record to maximize reach.
rag & bone took personal shopping virtual. Through text, chat, and video, online shoppers seeking style advice and inspiration can immediately connect with one of the hundreds of in-store stylists at the tap of a button.
"We went on to exceed our initial business case and delivered six-figure sales in the first 12 weeks. We are now rolling out virtual shopping to our entire store network so even more online customers can get the experience of our stores - in whatever way they choose to shop."
- Aaron Detrick, VP Digital, rag & bone
How it works.
Static images and ineffective chatbots just don’t cut it anymore. To meet shoppers' expectations, you need to get personal with advice, inspiration and shoppable content.
Advice when they need it
Let shoppers build their own bespoke online experience and tell you when they need help, just like shopping in real life. When they want to talk with an associate, one appears right away.
A personalized experience
Shoppers engage with your experts to get personalized advice and product recommendations. Showcase your products like never before and help shoppers buy with confidence and ease.
Continue the conversation
Build a central database of customer details owned by you and integrated with your core systems. Turn one-time shoppers into lifetime customers and forge lasting relationships with personalized communications and knowledge.
Sound interesting?
Anabel Kindersley, Co-Owner, Neal’s Yard Remedies
Virtual Shopping in action.
See the impact Virtual shopping is having with the world's top brands.
With Virtual Shopping, store teams across Accent Group's portfolio are bringing this experience and their product expertise from the showroom floor into the homes of online shoppers for the first time.
Harvey Nichols has expanded the influence of its expert stylists beyond the four walls of the store for the first time, offering a personal shopping experience to online...
Three Store Now is delivering the in-store experience to online customers through the power of virtual shopping.
"We exceeded our initial business case and delivered six-figure sales in the first 12 weeks..."
"We're incredibly proud of the experience that shoppers get when they come into a studio, and now we'll be able to extend that to our largest audience - visitors to our..."
With nearly 80,000 chats initiated between February 2019 and January 2021, Credo's online sales now convert at over 25%, with an average order value of $117...
Working with everyone you know.
Add the power of virtual shopping to your online store, compatible with the major e-commerce platforms. On Shopify? You can start your virtual shopping journey from the Shopify app store with our quick and simple integration. Seamlessly meet customers on whatever communications platforms they prefer and keep the conversation going from Facebook Messenger, and Google Business Messages.
Ready to supercharge sales and create a bespoke online shopping experience?
Choose your language and region
Klarna is available around the world with a variable offering, choose one that suits you best.
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