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Ask our AI assistant anything, in any language, 24/7. If you need help with your account and transactions, sign in first and you can choose to chat with a live customer service representative or call us.
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Our AI assistant speaks any language of your choice and solves over 300,000 customer queries every week.
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You can speak to a customer service representative at any time. We're available 24/7 to support you via live chat.
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Need to talk to us? We’re just a phone call away. Simply request a phone call in the chat or click the "Contact us" button below.
Frequently asked questions
- How do I return my order?
- How long does it take for my return to be registered?
- What happens when I report a return?
- Can I change my return after it’s been reported?
- My return hasn’t been registered, what should I do?
- Why did I receive a reminder after returning my order?
- What’s the status of the investigation of my return?
- Why was the investigation of my return closed, even though my return hasn’t been registered yet?
- What happens after I‘ve reported my problem?
- How long does it take for my problem to be solved?
- What should I do if the store doesn’t respond?
- What’s the status of the investigation into my problem?
- My problem has been solved, what should I do?
- Why was the investigation of my problem closed, even though my problem has not been solved yet?
More ways we can help
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