I received an error when trying to make a payment. What do I do?

If your payment fails, you’ll be sent a notification via email with information and on how to resubmit payment. Please find below the common reasons for a failing payment and what we recommend you to do.

Common failure reasons and what to do:

Insufficient funds

We’ll email you letting you know that your payment was declined if sufficient funds are not available to cover your first payment. Klarna will automatically make 2 or 3 more payment attempts within 3-4 days of the originally scheduled payment date, so please make sure that the card connected to your account is up to date and has enough funds.

Technical error

Try the steps below if you encounter a technical error when trying to make a payment:

  • Make sure you are using the latest version of the Klarna app
  • Close and reopen your browser
  • Use the most up-to-date browser version
  • Clear your cookies
  • Make sure you aren’t using a restricted network; such as a work connection

Your payment failed, but you haven’t received an email?

If you haven’t received an email, try checking your spam folder and following the ‘technical error’ steps above. You may need to go to your inbox filter settings to verify that Klarna is not a blocked address. If you’re still experiencing issues, please contact Klarna Customer service.

Good to know:
You can choose to pay off your order at any time in your Klarna app.

Simply open the purchase you would like to pay early and select “Payment Options”, then either pay “next instalment” or “full purchase”.

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