What happens if I get into financial trouble and can’t handle repayments?

Klarna is committed to helping you if you find yourself unexpectedly experiencing financial difficulties. If you are in this situation, please contact our customer service team. They are highly skilled and trained to help you with sensitivity, respect and compassion.

The best way to get a fast response is to contact the team via chat in the Klarna app, where response times are generally rapid. However, if you prefer, you can also speak with us directly. See our contact details below. The team will then generally assess your hardship application on the spot.

Was this article helpful?

Yes
No

Still need help? Contact us.

We are available by chat 7 days a week: 11 am - 8 pm.

or Call us