How to pay with Klarna at JB Hi-Fi
1. Shop in the app
Download or open the Klarna app and search for JB Hi-Fi to get started.
2. Flexible payment options
Follow the instructions in the app to pay with Klarna at JB Hi-Fi.
3. All in the app
Manage all payments, track orders, and get reminders directly in the app.
Your shopping and payments, simplified
Flexible payments and smarter money management, all in one app.
Frequently asked questions
For more help, please contact customer service.
To be eligible to use the Klarna you must:
Be a resident of New Zealand
Be at least 18
Have a valid bank card/bank account
Have a positive credit history
Be able to receive verification codes via text
You can use Klarna at partnering physical shops and at any VISA card-accepting online store in New Zealand.
Explore the stores and shop with us directly from their websites or use the app to shop at any of your favorite stores and pay with Klarna.
Can I use Klarna to buy anything? Almost! But there are some exceptions:
Utility or rent payments
Gift cards
Governmental bills & fines
Medical care
Online gaming or gambling
Rideshare services
Subscription services
Drugs or alcohol
You can find more information in our Terms & Conditions.
There is no predefined spending limit when using Klarna. Instead, a new automated approval decision about how much you can spend with us is made each time you pay with Klarna. Eligibility is based on factors such as your payment history with Klarna, outstanding balance, the total amount in your shopping cart, and our ability to identify you.
Yes, when you use our Pay in 4, or pay later credit products we conduct a credit check to assess your eligibility for credit. This helps us ensure responsible lending and assist our customers to make good financial choices for their circumstances.
Good to know: If you make late payments or fail to pay, this could have a negative impact on your credit score and prevent you from using our payment methods in the future.
You can read more about the credit bureaus we use to perform credit checks in our privacy policy.
With the Klarna app, you'll be able to find exclusive deals only available to Klarna users.
Yes, the Klarna app is completely free to download and use.
Yes, Klarna uses security measures to protect your personal and payment information. Payments are processed securely.
Returns are handled directly through the store. Once the return is processed by JB Hi-Fi, Klarna will adjust your payment plan accordingly. This may include updating upcoming payments or issuing a refund if you’ve already paid. You’ll be notified by Klarna once the adjustment has been made.